Refund policy

Last updated: November 11, 2026

We want you to shop with confidence. This policy explains our return window, return method, and refund timing for orders delivered within the United States.

At a Glance

  • Return window: 30 days
  • Return method: Assigned courier pickup
  • Return shipping: Free if damaged or defective
  • Refund processed: Within 7 business days

Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

  • Unused, unworn, and with no signs of wear beyond basic try-on
  • In its original condition, with all tags attached
  • All original accessories, packaging inserts, and manuals included
  • Returned in its original packaging
  • Free from damage, alterations, or visible signs of use
  • Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items

These cannot be returned unless they arrive damaged, defective, or incorrect:

  • Final sale products
  • Promotional items and gift cards
  • Beauty, personal-use, or intimate items (for hygiene and safety reasons)
  • Any item clearly marked "Non-Returnable" on the product page

How to Start a Return

  1. Reach out via our Contact page with your order number and the item(s) you'd like to return.
  2. Our support team will confirm eligibility and approve your return.
  3. Once approved, a courier will be assigned to your order, and pickup details will be shared with you by our support team.
  4. The courier will collect the parcel directly from your address. There is no need to visit a drop-off point or mail it yourself.

Return Shipping Cost

  • Damaged, defective, or worn-on-arrival items: Return shipping is fully covered by iwearvouge, at no cost to you.
  • Change of mind (item unopened/unused): The customer pays the courier pickup fee, calculated based on your location and shared before pickup. It may be deducted from your refund or collected separately, depending on the courier.

Original shipping charges, customs duties, and import taxes are non-refundable in either case.

Refund Timing & COD Orders

Refund Timing: Once your return is picked up and approved, refunds to the original payment method are processed within 7 business days. You'll receive an email confirmation once your refund has been processed. Please allow additional time for your bank or card issuer to reflect it.

Cash on Delivery (COD) Orders: Since there's no original payment method to refund to, you'll be asked to share your bank account details with the support team member assigned to your return. Your refund will then be processed directly to that account, in USD.

Damaged, Defective, or Incorrect Items

Contact us within 30 days of delivery via our Contact page with your order number, a description of the issue, and clear photos of the item. We'll review your request and offer a full refund or replacement, at your preference.

Inspection & Approval

Once we receive your return, our team inspects the item to confirm it meets the eligibility conditions above. If it doesn't, we may decline the return and the item will be shipped back to you at your expense. No restocking fee is charged on approved returns.

Non-Refundable Items

  • Final sale products, promotional items, and gift cards
  • Selected hygiene-sensitive products
  • Original shipping charges, customs duties, import taxes, and other government fees

Need Help?

We're here to make your shopping experience smooth and enjoyable. Contact us and we'll be happy to help.

Thank you for shopping with iwearvouge!