Shipping policy

Last updated: November 11, 2026

At iwearvouge, we strive to make your shopping experience as smooth and efficient as possible. Below are the details of our shipping process, delivery times, and shipping costs for orders delivered within the United States, along with common issues that can occasionally affect delivery.

Shipping at a Glance

  • Handling time: 1–2 business days
  • Delivery time: 4–6 business days after dispatch
  • Total estimated time: 5–8 business days from the date you order
  • Shipping cost: Free

Handling Time

Handling time is the time we need to prepare, pack, and dispatch your order. It takes 1–2 business days. Orders placed after 2:00 PM (Gulf Standard Time), or on weekends or UAE public holidays, begin processing on the next business day.

Delivery Time & Costs

Delivery time is the time the courier takes to bring your order to you once it has been dispatched. Standard International Delivery to the United States takes 4–6 business days and is free. You'll receive a confirmation email with tracking details as soon as your order ships.

All orders to the United States ship Delivered Duty Paid (DDP). Shipping is free, and all customs duties and import taxes are already included in the product price you pay at checkout. You won't be charged anything extra by customs or the courier on delivery. Delivery times may still be longer during peak seasons (e.g., holidays) or due to customs processing.

Courier Partners

  • UPS
  • DHL Express

Delivery Areas

We currently deliver to all 50 U.S. states. Delivery to Alaska, Hawaii, and P.O. boxes may take longer than the estimate above, and some remote addresses may not be eligible for all courier services.

Customs, Duties & Import Taxes

Orders shipped to the United States are sent under Delivered Duty Paid (DDP) terms. This means all applicable customs duties, import taxes, and government fees are calculated in advance and already included in the product price you pay at checkout.

You will not be asked to pay any additional customs, duty, or import tax charges when your order arrives. There are no surprise fees at your door or from the courier. If duties or taxes paid under DDP are ever found to be non-refundable by customs authorities, this amount may be excluded from a refund on a returned item. Our Refund Policy has full details.

For more information on how customs duties and import taxes are calculated and included in your order, please visit our Customs & Duty page.

Potential Shipping Delays & Issues

While we work with reliable courier partners, delivery estimates are not guaranteed and the following issues can occasionally affect your delivery time:

  • Customs clearance delays: International shipments can be held for inspection or documentation checks by customs authorities, which is outside our and the courier's control.
  • Incorrect or incomplete address information: Please double-check your shipping address and phone number at checkout, as errors can delay or misroute your delivery.
  • Peak season and high order volume: During sales events and holiday periods, processing and delivery may take longer than usual.
  • Weather and logistics disruptions: Severe weather, flight cancellations, or regional logistics disruptions can delay courier networks.
  • Remote or rural delivery areas: Locations outside major cities may require additional transit time.
  • Public holidays: Orders are not processed or transported on UAE or U.S. public holidays observed by our courier partners.
  • Failed delivery attempts: If a courier is unable to deliver (e.g., no one available to receive the package), a redelivery or pickup from a local depot may be required, which can add to the delivery time.
  • Lost or damaged parcels: In the rare event a shipment is lost or arrives damaged, please contact our customer service team within 48 hours of the expected delivery date so we can open a claim with the courier and arrange a replacement or refund.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use the provided tracking number to monitor the status of your shipment directly through our courier partners' websites.

Customer Support

For any questions or issues regarding shipping, please reach out to our customer service team:

Email: customer.support@iwearvouge.com
Phone: +1 520-567-2197

You can also reach us through our Contact page.

Thank you for choosing iwearvouge. We look forward to delivering your stylish new finds quickly and efficiently.