Last updated: August 31, 2026
We want you to shop with confidence, wherever you’re ordering from. This policy explains our return window, return method, and refund timing for the United Arab Emirates, Saudi Arabia, and the United States. Please select the section that matches your delivery country.
🇦🇪 United Arab Emirates
Return Eligibility
To qualify for a return, the item must meet all of the following conditions:
- Unused, unworn, and with no signs of wear beyond basic try-on
- In its original condition, with all tags attached
- All original accessories, packaging inserts, and manuals included
- Returned in its original packaging
- Free from damage, alterations, or visible signs of use
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
These cannot be returned unless they arrive damaged, defective, or incorrect:
- Final sale products
- Promotional items and gift cards
- Beauty, personal-use, or intimate items (for hygiene and safety reasons)
- Any item clearly marked “Non-Returnable” on the product page
How to Start a Return
Contact our Customer Service team via our Contact Us page to start your return. We’ll provide full return instructions and, where applicable, a prepaid return shipping label.
Who Pays Return Shipping
If the item is damaged, defective, or worn on arrival, iwearvouge covers the full return shipping cost. If it’s a change-of-mind return and the item hasn’t been opened or used, the courier pickup fee is paid by the customer — calculated based on your location and shared with you before pickup.
Return Methods
- In-Store Return: Visit our office at Office #110, 1st Floor Deira Tower, Al Rigga, Dubai, UAE to return your eligible item in person.
- Mail Return: Ship your return to iwearvouge, Office #110, 1st Floor Deira Tower, Al Rigga, Dubai, P.O. Box 181352, UAE, with your order confirmation or proof of purchase enclosed.
Refund Timing
Once we receive and inspect your returned item, we’ll process your refund within 10–15 business days to your original payment method. Your bank or payment provider may take additional time to reflect the refund.
🇸🇦 Saudi Arabia
Return Eligibility
To qualify for a return, the item must meet all of the following conditions:
- Unused, unworn, and with no signs of wear beyond basic try-on
- In its original condition, with all tags attached
- All original accessories, packaging inserts, and manuals included
- Returned in its original packaging
- Free from damage, alterations, or visible signs of use
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
These cannot be returned unless they arrive damaged, defective, or incorrect:
- Final sale products
- Promotional items and gift cards
- Beauty, personal-use, or intimate items (for hygiene and safety reasons)
- Any item clearly marked “Non-Returnable” on the product page
How to Start a Return
- Reach out via our Contact Us page with your order number and the item(s) you’d like to return.
- Our support team will confirm eligibility and approve your return.
- Once approved, a courier will be assigned to your order, and pickup details will be shared with you by our support team. Alternatively, you may mail your return to our registered office (address available on request via Contact Us).
Who Pays Return Shipping
If the item is damaged, defective, or worn on arrival, iwearvouge covers the full return shipping cost. If it’s a change-of-mind return and the item hasn’t been opened or used, the courier pickup fee is paid by the customer — calculated based on your location and shared with you before pickup.
Refund Timing & Cash on Delivery (COD) Orders
Refund Timing: Once your return is received and inspected, refunds to the original payment method are processed within 10–15 business days.
Cash on Delivery (COD) Orders: Since there’s no original payment method to refund to, you’ll be asked to share your bank account details with the support team member assigned to your return. Your refund will then be processed directly to that account, in Saudi Riyal (SAR).
🇺🇸 United States
Return Eligibility
To qualify for a return, the item must meet all of the following conditions:
- Unused, unworn, and with no signs of wear beyond basic try-on
- In its original condition, with all tags attached
- All original accessories, packaging inserts, and manuals included
- Returned in its original packaging
- Free from damage, alterations, or visible signs of use
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
These cannot be returned unless they arrive damaged, defective, or incorrect:
- Final sale products
- Promotional items and gift cards
- Beauty, personal-use, or intimate items (for hygiene and safety reasons)
- Any item clearly marked “Non-Returnable” on the product page
How to Start a Return
- Reach out via our Contact Us page with your order number and the item(s) you’d like to return.
- Our support team will confirm eligibility and approve your return.
- Once approved, a courier will be assigned to your order, and pickup details will be shared with you by our support team.
- The courier will collect the parcel directly from your address — no need to visit a drop-off point or mail it yourself.
Refund Timing & COD Orders
Refund Timing: Once your return is picked up and approved, refunds to the original payment method are processed within 7 business days.
Cash on Delivery (COD) Orders: Since there’s no original payment method to refund to, you’ll be asked to share your bank account details with the support team member assigned to your return. Your refund will then be processed directly to that account.
Return Shipping Cost
- Damaged, defective, or worn-on-arrival items: Return shipping is fully covered by iwearvouge — no cost to you.
- Change of mind (item unopened/unused): The customer pays the courier pickup fee, calculated based on your location and shared before pickup — it may be deducted from your refund or collected separately, depending on the courier.
Original shipping charges, customs duties, and import taxes are non-refundable in either case.
Damaged, Defective, or Incorrect Items
Contact us within 30 days of delivery via our Contact Us page with your order number, a description of the issue, and clear photos of the item. We’ll review your request and offer a full refund or replacement, at your preference.
Inspection, Approval & Non-Refundable Items
Inspection & Approval
Once we receive your return, our team inspects the item to confirm it meets the eligibility conditions above. If it doesn’t meet these conditions, we may decline the return and the item will be shipped back to you at your expense. No restocking fee is charged on approved returns.
Non-Refundable Items
- Final sale products, promotional items, and gift cards
- Selected hygiene-sensitive products
- Original shipping charges, customs duties, import taxes, and other government fees
You’ll receive an email confirmation once your refund has been successfully processed. Please allow additional time for your bank or card issuer to reflect the refund — exchange rates or fees applied by your bank at the time of refund are outside our control.
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Contact UsThank you for shopping with iwearvouge!