Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Since some returns are shipped from outside the UAE, please allow time for your returned package to make its way back to us before your return can be processed.
Shopping Information
Simply browse our collection, add your items to the cart, and check out using any of our accepted payment methods. You’ll receive an order confirmation email right after checkout.
Standard shipping is free to the UAE, Saudi Arabia, and the United States. UAE orders arrive in 1–2 business days, Saudi Arabia orders in 4–5 business days, and US orders in 8–12 business days..
Once your order is dispatched, you’ll receive a tracking number by email so you can follow its journey. Delivery timeframes vary by country — see the shipping question above for details.
Yes — we currently ship to the United Arab Emirates, Saudi Arabia, and the United States, with all customs duties and taxes already included in your price for Saudi Arabia and USA orders.
Payment Information
We accept major credit and debit cards, Apple Pay / Google Pay, Mada (Saudi Arabia), and Cash on Delivery where available.
Yes. All payments are processed through PCI-DSS compliant payment gateways, and your card details are encrypted during transmission. We never store your full card number.
Card and digital wallet payments are charged when your order is placed and confirmed. Cash on Delivery orders are only paid when the courier delivers your package.
No charge is applied on a declined payment. Double-check your card details, confirm the card supports online/international transactions, or try an alternative payment method.
Order & Returns
14 days for the UAE and Saudi Arabia, and 30 days for the United States, from the date of delivery.
Contact us via our Contact Us page with your order number. We’ll confirm eligibility and arrange a courier pickup, in-store drop-off, or mail-in return depending on your location.
We cover return shipping if the item arrives damaged, defective, or incorrect. For change-of-mind returns, the customer covers the courier pickup fee, which is calculated and shared with you before pickup.
Once your return is received and approved, refunds are processed within 10–15 business days for the UAE and Saudi Arabia, and 7 business days for the United States, to your original payment method.
Ordering from iwearvouge
No, you can check out as a guest. Creating an account just lets you track past orders and save your details for faster checkout next time.
Contact us via our Contact Us page as soon as possible. We can usually make changes or cancel an order before it’s processed, but once it’s dispatched we’re unable to modify it.
Yes, enter your code in the promo code field at checkout before completing payment. Only one discount code can be applied per order.
Yes, you’ll receive an order confirmation email right after checkout with your order details and a summary of what you purchased.