Payment Policy

This page explains the payment methods we accept, how your payment is processed and protected, and what to expect at checkout when ordering from the United Arab Emirates, Saudi Arabia, or the United States.

Accepted Payment Methods

🇦🇪 United Arab Emirates

• Visa and Mastercard (credit and debit)
• Apple Pay / Google Pay
• Cash on Delivery (COD)

🇸🇦 Saudi Arabia

• Mada
• Visa and Mastercard (credit and debit)
• Apple Pay
• Cash on Delivery (COD)

All Saudi Arabia payment methods are processed through a payment service provider licensed and regulated by the Saudi Central Bank (SAMA).

🇺🇸 United States

• Visa, Mastercard, American Express, and Discover
• Apple Pay / Google Pay
• Cash on Delivery (COD), where available

Available payment methods may vary slightly by delivery address and are confirmed at checkout.

Cash on Delivery (COD)

Where COD is available at checkout, you pay in cash directly to the courier when your order is delivered. Please have the exact order amount ready, as couriers may not always be able to provide change.

If a COD order is later returned or refunded, since there is no original payment method to refund to, we’ll ask you to share your bank account details with the support team member handling your return so we can transfer your refund directly, as described in our Refund & Returns Policy.

Currency & Pricing

All prices on our site are shown, and all orders are charged, in USD (US Dollar) — regardless of whether you’re ordering from the United Arab Emirates, Saudi Arabia, or the United States. Prices are inclusive of any applicable duties and import taxes under our DDP shipping arrangement — see our Customs & Duty page for details.

Currency Conversion

All orders are priced and charged in USD, regardless of your delivery address — we do not display or convert prices into AED, SAR, or any other currency on the site.

If the card, digital wallet, or bank account you pay with is issued in a currency other than USD, the conversion happens on your bank’s or card network’s side, not ours. We charge the exact checkout amount in USD; your bank or card network then converts that amount to your local currency using their own exchange rate at the time the transaction settles, which may differ slightly from the rate on the day you placed the order.

Some banks and card networks add a foreign transaction or currency conversion fee on top of the converted amount. Whether this fee applies, and how much it is, depends entirely on your card issuer’s terms — it is not something we set, collect, or can waive. If you’re offered “Dynamic Currency Conversion” (paying in your local currency instead of USD) at your bank’s or card’s prompt, note that this usually uses a less favorable rate than letting your bank convert it directly; we recommend choosing to pay in USD (the checkout currency) where you have that option.

For the most accurate figure, check with your bank or card issuer for their current exchange rate and any conversion fees before completing your purchase.

When Your Payment Is Charged

For card and digital wallet payments, your payment method is charged at the time your order is placed and confirmed, not when it ships. For Cash on Delivery orders, no payment is taken until the courier delivers your order.

Payment Security

All online payments are processed through PCI-DSS compliant payment gateways, and your card and payment details are encrypted during transmission. We do not store your full card number on our servers.

For more on how we handle your personal and order information, see our Privacy Policy.

Order Verification & Fraud Prevention

To protect our customers and our business, we may screen orders for potential risk or fraud before processing. In some cases, we may contact you to confirm order or billing details, or request additional verification before dispatch. We reserve the right to cancel or decline an order if we’re unable to verify it or suspect fraudulent activity.

Billing Information

You agree to provide current, complete, and accurate billing and payment information for every order. Incomplete or inaccurate billing details may delay processing or result in your order being cancelled.

Declined or Failed Payments

If your payment is declined or fails to process, your order will not be confirmed and no charge will be applied. Common causes include insufficient funds, incorrect card details, your bank’s fraud controls, or a card that doesn’t support international/online transactions. Please check with your card issuer or try an alternative payment method.

Refunds to Your Payment Method

Approved refunds are issued to your original payment method (or, for COD orders, to the bank account you provide). Processing times vary by region — see our Refund & Returns Policy for exact timeframes. Your bank or card issuer may take additional time to reflect the refund on your statement, and if a conversion applies, the refunded amount may differ slightly from the original charge due to exchange rate movement between the two dates.

Need Help?

If you have any questions about payments, billing, or a charge on your account, please reach out to our customer service team.