Delivery times vary by region:
UAE – 1–2 business days (standard), next‑day and same‑day options available.
USA – 6–8 business days via FedEx or UPS.
Saudi Arabia – 3–4 business days.

Yes, we offer free shipping on all orders within the UAE, USA, and Saudi Arabia — no minimum order value required.

Once your order is dispatched, you’ll receive a confirmation email with a tracking number. Allow 24 hours for tracking to activate. You can track your shipment through our courier partners’ websites (DHL, Aramex, Team Express, FedEx, or UPS).

All prices on our website are DDP — meaning shipping, customs duties, and import taxes are already included in the product price. You will not be charged any extra fees upon delivery.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay (device/browser dependent). In selected areas, we also offer Cash on Delivery (COD).

Absolutely. We use a PCI DSS Level 1 certified payment gateway with SSL/TLS encryption. We do not store your full credit or debit card details. Additional authentication (like 3D Secure) may be required by your bank.

COD is available in certain areas. You’ll see the option at checkout if it’s offered for your address. Payment is collected in cash when your order is delivered. If payment cannot be collected, your order may be canceled.

We accept returns within 14 days for UAE customers and 30 days for USA customers. Items must be unused, in original condition with tags, and accompanied by proof of purchase. Some items (e.g., beauty, intimate items, gift cards) are non‑returnable unless damaged or defective.

Visit our Contact Us page with your order number and item details. We’ll guide you through the process — for UAE, you can return in‑store or by mail; for USA, we’ll arrange a courier pickup.

UAE refunds are processed within 10–15 business days after we receive and inspect the return. USA refunds are processed within 7 business days. Refunds go back to the original payment method (or to a bank account for COD orders).

We only share your data with trusted third‑party service providers (payment processors, shipping partners, analytics) necessary to fulfil your orders and improve our services. We never sell or rent your information to third parties for their own marketing.

You have the right to access, correct, or delete your personal data. To make a request, please reach out via our Contact Us page. We respond within the timeframes required by UAE, USA, and Saudi privacy laws.

We process orders quickly, so changes or cancellations may not always be possible. Please contact us immediately via our Contact Us page, and we’ll do our best to accommodate your request.

Currently we ship to the UAE, USA, and Saudi Arabia, with plans to expand to more countries soon. Stay tuned for updates!