Shop With Confidence
Return & Refund Policy
We want you to shop with confidence. We currently ship to and support returns from the UAE, USA, and Saudi Arabia, with more countries coming soon — return timelines and pickup options are tailored to your region, with full details below.
UAE Customers
| Return window | 14 days |
| Return method | In-store or mail |
| Return shipping | Free if damaged/defective |
| Refund processed | 10–15 business days |
USA Customers
| Return window | 30 days |
| Return method | Assigned courier pickup |
| Return shipping | Free if damaged/defective |
| Refund processed | 7 business days |
Return Eligibility
To qualify for a return, the item must meet all of the following conditions:
- Unused, unworn, and with no signs of wear beyond basic try-on
- In its original condition, with all tags attached
- All original accessories, packaging inserts, and manuals included
- Returned in its original packaging
- Free from damage, alterations, or visible signs of use
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Final sale products
- Promotional items and gift cards
- Beauty, personal-use, or intimate items (for hygiene and safety reasons)
- Any item clearly marked “Non-Returnable” on the product page
🇦🇪 Returns & Refunds — UAE
If you’re not completely satisfied, you may return your item within 14 days of delivery.
How to Start a Return:
Visit our Contact Us page to start your return, whether you’d like to return in person or by mail. We’ll provide full instructions, the relevant details, and, where applicable, a prepaid return shipping label.
Who Pays Return Shipping: If the item is damaged, defective, or worn on arrival, iwearvouge covers the full return shipping cost. If it’s a change-of-mind return and the item hasn’t been opened or used, the courier pickup fee is paid by the customer — calculated based on your location and shared with you before pickup.
Return Methods:
- In-Store Return: Get in touch via our Contact Us page and we’ll share where to return your eligible item in person.
- Mail Return: Reach out through our Contact Us page and we’ll provide the mailing details, along with instructions to include your order confirmation or proof of purchase.
Once we receive and inspect your returned item, we’ll process your refund within 10–15 business days to your original payment method. Your bank or payment provider may take additional time to reflect the refund.
🇺🇸 Returns & Refunds — USA
USA customers may request a return within 30 days of delivery. We accept returns for both defective and non-defective products, provided the item meets the eligibility conditions above.
How to Start a Return:
- Reach out via our Contact Us page with your order number and the item(s) you’d like to return.
- Our support team will confirm eligibility and approve your return.
- Once approved, a courier will be assigned to your order, and pickup details will be shared with you by our support team.
- The courier will collect the parcel directly from your address — no need to visit a drop-off point or mail it yourself.
Refund Timing: Once your return is picked up and approved, refunds to the original payment method are processed within 7 business days.
Cash on Delivery (COD) Orders: Since there’s no original payment method to refund to, you’ll be asked to share your bank account details with the support team member assigned to your return. Your refund will then be processed directly to that account.
Return Shipping Cost:
- Damaged, defective, or worn-on-arrival items: Return shipping is fully covered by iwearvouge — no cost to you.
- Change of mind (item unopened/unused): The customer pays the courier pickup fee. This fee is calculated based on your location and will be shared by the support team before pickup is scheduled — it may be deducted from your refund or collected separately, depending on the courier.
Original shipping charges, customs duties, and import taxes are non-refundable in either case.
Damaged, Defective, or Incorrect Items: Contact us within 30 days of delivery via our Contact Us page with your order number, a description of the issue, and clear photos of the item. We’ll review your request and offer a full refund or replacement, at your preference.
Inspection & Approval
Once we receive your return, our team inspects the item to confirm it meets the eligibility conditions above. If it doesn’t meet these conditions, we may decline the return and the item will be shipped back to you at your expense. No restocking fee is charged on approved returns.
Non-Refundable Items
- Final sale products, promotional items, and gift cards
- Selected hygiene-sensitive products
- Original shipping charges, customs duties, import taxes, and other government fees
You’ll receive an email confirmation once your refund has been successfully processed. Please allow additional time for your bank or card issuer to reflect the refund — exchange rates or fees applied by your bank at the time of refund are outside our control.
Need Help?
We’re here to make your shopping experience smooth and enjoyable across the regions we serve.
Contact UsThank you for shopping with iwearvouge!